The Business Needs
For Lladró, with their increasing customer base and thousands of orders, providing uninterrupted services and excellent user experience become the need of the hour. Given the immediate nature of online consumers and fiercely competitive market, Lladró was facing the following challenges:
The client’s existing IT incumbent was underperforming to resolve their ad-hoc requirements and challenges.The client spent too much time managing their ongoing conflicts between existing IT support and maintenance service providers.
About Our Client
A Spanish brand is known for its eye-catchy and irresistible porcelain figurines and sculptures.
Lladró has been established for over 70 years in the design, manufacturing, and distribution of porcelain art creations business. Right from sculptures, home accessories, and jewellery to lighting, Lladró is a well-known brand for its contemporary, stylish, and exclusive artistic pieces of work. The upscale retailer operates in multiple geographic locations through its luxury handcrafted artwork to float its sculptures and figures. The Spanish artwork giant has more than 18K products available online and serves clients worldwide.
Industry: Ecommerce
Headquarters: Spain
Design Process
Research & Ideation
Conducted in-depth user interviews and analyzed competitors to understand pain points in the current website.
Wireframing & Prototyping
Focused on improving site navigation and reducing friction points.
Development Collaboration
Coordinated with development to integrate features like quick view and checkout to boost conversions.
Our Approach
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Scale Your Business with Expert
Digital Marketing Services
Effortless Backend Management
Our intuitive backend system is designed to make managing your store a breeze. Whether it’s updating products, tracking orders, or handling customer queries, our platform puts everything at your fingertips.
Social Media Integration
Our intuitive backend system is designed to make managing your store a breeze. Whether it’s updating products, tracking orders, or handling customer queries, our platform puts everything at your fingertips.
Effortless Backend Management
We create and manage targeted social media campaigns across the platforms that matter most to your audience. Our experts help you reach potential customers where they spend their time, turning engagement into sales.
Effortless Backend Management
Our intuitive backend system is designed to make managing your store a breeze. Whether it’s updating products, tracking orders, or handling customer queries, our platform puts everything at your fingertips.
Effortless Backend Management
Our intuitive backend system is designed to make managing your store a breeze. Whether it’s updating products, tracking orders, or handling customer queries, our platform puts everything at your fingertips.
Final Outcome
Milestones & Deliverables:
Fulfilled ad-hoc requirements of clients to handle bug fixes, new enhancements, and improvements of the Ecommerce website within a defined SLAs.
Achievements:
Reduced the total number of critical incidents or tickets significantly.
Managed to reduce the average page load time of a website by 7.98%.
Significant UI/UX improvements and new enhancements have significantly reduced bounce rate (-2.70%).
Satisfaction:
We delivered all the necessary improvements and bug fixes successfully to the customer and provided a satisfactory level of maintenance & support.
What Our Customers Say
Stakeholders have received positive feedback about the website’s visual appeal and accessibility. AddWeb Solution’s clear communication helped stakeholders follow along throughout the project. They are a highly responsive, thorough team that is open to feedback.
Amavie Clement
Auditor, Energy Efficiency Experts LLC
It was the first time the client outsourced development services and it was a huge success. AddSolution delivered on time and met a very tight budget. The team was very professional and managed the project efficiently.
Floris van Geel
owner, 040Lab
AddWeb Solution has delivered quality components that have met the client’s specifications. The service provider has delivered the project almost on time and ensured excellent communication. Their professionalism and collaborative approach are key elements of their work.
Asaf Lahav
VP of R&D, ByondXR LTD.
The client has commended AddWeb Solution as they have provided an eye-catching and functional app. As a result, the number of users has increased significantly. They have communicated flawlessly in providing progress updates. Their team has been knowledgeable, responsible, and proactive.
Mattias Åberg
Project Manager, Dahlquist
AddWeb Solution delivered products that are interactive, relevant, and dynamic. Leveraging an agile approach, the team met the needs of each project. Their diligence and flexibility made them an advantageous partner.
Jerome Abayasinghe
Creative Director, ClockworkMouse.com
The results have met expectations. The AddWeb Solution’s team is communicative and open to feedback, facilitating a collaborative relationship. They possess the expertise and knowledge to produce quality results.
Tim Castallo
Chief Operating Officer, Energy Efficiency Experts, LLC
As a result of AddWeb Solution’s work, the client has seen an increase in sales. The quality of their work is good, and the team is highly professional. They provide solutions efficiently and have a breadth of expertise.
Gleb Andreev
Plant Manager, Industrial Manufacturing Co.
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Your ecommerce growth is our priority. Reach out whenever you need support.